Frequently Asked Questions
- How do I cancel an order on BEST Direct?
To cancel an order, first left click your mouse on the specific order you want to cancel. Then, right click your mouse and select Cancel or Cancel/Replace. Then, Submit.
- How do I check my
positions?
You’re wise to check your positions
at all times. A Position Reference area is at the
top of the trading
ticket for you to view your current positions.
- How do I keep track
of my orders?
At the bottom of your trade ticket
is the Order Management section. This section shows
all your trades throughout
the day. To make it easier, working, filled, cancelled
or rejected orders are color-coded.
- I keep hearing about
Quick Trade. What is it?
The Quick Trade ticket
is a streamlined version of the main ticket.
You use it to trade one specific market
at a time. And, you may have more than one Quick trade
ticket on your screen at a time. This ticket is geared
towards the trader who is in and out of the market
multiple times a day. To use your Quick Trade option,
simply
make your market selection and select Quick Trade
from the top menu. The Quick Trade window also shows
depth
of market for GLOBEX e-mini, Single Stock Futures and
Merchants' Exchange contracts.
- How can I receive
the BEST Direct software?
After you fill out
all the paperwork with your broker your account
will be processed and entered onto the
online system. When this is done, a BEST Direct Customer
Service Representative will contact you by phone to
arrange for downloading your software. Once you have
completed the software download, your Customer Service
Representative will walk you through the trading program
until you are confident you know how to use it.
- Is there any way I can practice
trading on BEST Direct before I actually begin using “real” money?
BEST
Test is
a simulated version of BEST Direct that is an exact
duplicate of the system you will be using to place
your
trades online. You may place as many trades as you
want FREE for 30 days. To find out more about practicing
on BEST Test, click
here.
- How does BEST Direct
route orders for GLOBEX2 markets?
BEST Direct sends orders direct to GLOBEX2 via
the CME's FIX API connection. For more information, click
here.
- How can I send additional
funds to my account at PFG?
Visit www.pfgbest.com/fund at
any time to read up-to-date information about funding your Futures or FOREX account(s).